Older renter and care-dependent household
Mavis Cole rents a small flat in The Capital's Southbank with her disabled brother and receives daily care from a municipal contractor. Their niece lives in East Yards and coordinates appointments, food deliveries, benefits and occasional repairs through messaging groups and paper notes. The household has little private space and knows every change in lift, rubbish and bus service.
They depend on the council, the care provider, Capital Pharmacy, the clinic, the library and neighbours who hold spare keys. Mavis trusts the nurse but not the contractor's scheduling system. Her brother wants to remain in the familiar flat; the niece believes an accessible move is necessary. Their current pressure is a rent increase and a lift replacement that has slipped twice. The plausible trajectory is a public-service complaint that becomes a test of whether municipal data and personal knowledge can work together.